Simple pricing that scales with you.
Frequently asked questions
MTUs are the number of unique users that the blocks SDKs have been initialized with in a given month (i.e. users that might qualify for a flow, even if they don’t end up qualifying for any). If you’re sending Dopt all of your users, MTUs will typically map to the number of monthly unique active users in your product. It doesn’t matter how many Dopt flows a user sees—one user is one MTU.
An “AI Assist” is a single request made to Dopt’s AI APIs. For example each time a user uses “Explain anything”, brings up a “Help hub”, or asks a follow up question that will count as one “AI Assist”
Your billing cycle starts on the day of the month that you upgrade to the Growth or Scale plan. If your billing cycle started on a day that doesn’t exist in a given month (e.g. February 30th), you’ll be billed on the last day of that month.
We don’t put a hard cap on MTUs or AI Assists, so your users will continue to see any Dopt-powered flows that they’ve qualified for and be able to use AI Assistance, even if you exceed your limit. If you’re on the free plan, we’ll get in touch to get your billing set up. If you’re on a paid plan, you’ll be charged for any overages at the start of your next billing cycle ($0.15 for each additional MTU, $0.10 for each additional AI Assist).
Yes, you’re able to purchase annual prepaid buckets of MTUs on our Scale plan.
We offer volume discounting on our per MTU price for Scale plan customers as well as an additional discount for freemium products. Get in touch with us to learn more.
We accept all major credit cards and ACH. You can choose to be billed via invoice on the Scale plan.
If you cancel your paid plan, you’ll have until the end of your billing cycle to bring your MTUs under the limit of our free plan (1,000), or you’ll be charged for the following month/year (depending on your plan term).
Security and reliability are two of our highest priorities at Dopt. We know you’re trusting us to power some of your most important product experiences, and we take that responsibility seriously. We commit to a 99.99% uptime SLA for our Scale plan. We’re SOC II Type 2 compliant and happy to share our report upon request. We’ll sign a DPA for customers on our Scale plan. If you have security or compliance requirements specific to your company, don’t hesitate to contact firstname.lastname@example.org; we’d be happy to discuss them.